Return Policy

Return & Refund Policy

At Casa Noor, customer satisfaction is our priority. If you are not fully satisfied with your purchase, please review our return policy below.

Return Eligibility

  • Returns are accepted only for damaged, defective, or incorrect items.

  • Customers must report the issue within 48 hours of delivery.

  • Products must be unused, unwashed, and in original packaging.

Non-Returnable Items

  • Items damaged due to misuse

  • Items returned without original packaging

  • Clearance or discounted items (if applicable)

Return Process

  • To request a return, please contact our support team with:

    • Order number

    • Clear photos or videos of the issue

  • Our team will review and guide you through the return process.

Refunds

  • Once the returned item is inspected, refunds will be processed accordingly.

  • Refunds may be issued as a replacement or store credit, depending on the situation.

  • Processing time may take 5–7 business days after approval.

Shipping Costs

  • Return shipping costs are covered by Casa Noor only if the item is damaged or incorrect.

Contact Us

For any return or refund inquiries, please contact us through our website.